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FAQ

FAQ – Frequently Asked Questions

If you have any questions, concerns or comments please contact our customer service team.

We are open Monday to Friday between 9-6pm PST and are closed on all national holidays.

E MAIL: customer_service@thequietlife.com

 

How soon will I receive my order?

We aim to deliver within 1-4 working days (Mon-Fri) in the US, and 3-8 days worldwide, the following working day after you have placed your order. Please note, during busy times, such as new collection releases, sales and holidays, US deliveries may take between 2-5 days and 12-17 days for worldwide shipping.

 

When will I know my order has been shipped?

As soon as your order has been picked and packed, your shipping label will be generated which will automatically email you your order tracking details and information. Please note, all UPS shipments are collected around 4pm PST, so tracking numbers will not show any movement on the FedEx website before this time. USPS tracking numbers may take an extra day as packages are collected in the morning.

 

Should I include my phone number when ordering?

Yes, please make sure to add your personal contact number to your order. Either we will or the carrier will need to contact you in the unlikely event that your order cannot be delivered. If you do not provide your phone number could result in a severe delay in the delivery of your order.

 

Can I change my order once it’s placed?

We always attempt to fulfil all orders as soon as is possible! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.

 

Do I have to pay any customs and import duty charges?

Any customs or import duties are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the package.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties are different from country to country. It is a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.

Do we charge in different currencies?

No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.

 

Where can I find a Quiet Life dealer in my local area?

We have Authorised Quiet Life stockists all over the globe and may have one near you!

You can visit our Stockists page here, and input your Zip or Postal code to locate the nearest Quiet Life retailer to you.

If you are unable to find a local stockist then Please email customer_service@thequietlife.com with your city, postal code and country to see if we have a store near you.

 

How do I become a Quiet Life stockist?

Pleases contact info@thequietlife.com for more information.

Where is Quiet Life located?
The Quiet Life

5627 North Figueroa street,

Los Angeles, CA, 90041

 

Does The Quiet Life offer internships?

At the moment internships are not currently available. When we need interns, we will post on our Facebook or Instagram page with positions available.

How do I get sponsored or work with The Quiet Life on projects?

At The Quiet Life we want to work with creative people in various different fields, from art, illustration, design, music and graphics. Send us your “portfolio” (Resume: action shots contest results magazine coverage photos and video). Include a letter all about yourself. We look forward to seeing your best stuff.

Please email customer_service@thequietlife.com for more information.

How do I submit my photo to the Camera Club

We are excited to feature other photographer’s photos and work through the Quiet Life Camera Club. You can upload your photos on the Camera Club page through this link.

QUIET LIFE CAMERA CLUB

Do you have your own The Quiet Life store?

We currently designing and building our first Quiet Life stand alone store, location and opening date to be confirmed.

 

“why was i refunded for an item on my order?”

ordinarily the item was unavailable or out of stock, due to multiple orders placed at the same time.

“when will my order ship?”

Orders will ship, once you receive the confirmation e mail that your order is complete.

“I didn’t receive my tracking information”

Please do check your spam folder, as from time to time our e mails we send out get caught up in there.

“I haven’t received my refund”

Refunds are generated as soon as possible, and will take two – three business days for your credit card or bank to process.

Any changes, adjustments or refunds made against your order, you will receive an automatic e-mail explaining this.